Refund Policy
Effective Date: June 22, 2026
1. Program Fee — $199 (One-Time)
Non-refundable after delivery
The $199 program fee is non-refundable once your personalized fitness program has been generated and delivered. Your program is a custom digital product created specifically from your individual data — once created, that work cannot be undone.
Exception: Technical delivery failure
If a technical error on our end prevents your program from being generated and delivered to you, you are entitled to a full refund. To request a refund under this exception, email coach@boddbytodd.com with the subject line "Refund Request" within 7 days of your purchase. Include your account email and a brief description of the issue.
Approved refunds are processed within 5–10 business days through your original payment method.
2. Monthly Subscription — $9.99/month
Erroneous charges after confirmed cancellation
If you are charged after you have confirmed your cancellation, contact coach@boddbytodd.com within 7 days. We will issue a full refund of the erroneous charge within 5–10 business days.
3. How to Request a Refund
To request a refund (for eligible cases described above):
- 1.Email coach@boddbytodd.com with the subject line "Refund Request".
- 2.Include the email address associated with your account and a brief description of the issue.
- 3.We will respond within 2 business days to confirm receipt and next steps.
- 4.Approved refunds are processed through your original payment method within 5–10 business days.
4. Chargebacks
We strongly encourage you to contact us before initiating a chargeback with your bank or card issuer. We resolve legitimate issues quickly — often same or next business day — and a chargeback is rarely necessary when you communicate with us directly.
Chargebacks initiated without first attempting to resolve the issue with us may result in temporary suspension of your account pending resolution of the dispute. Fraudulent chargebacks may result in permanent account termination.